Frequently asked questions

24/7 operation means around-the-clock cargo handling with no scheduled pauses or weekends off. This is essential for vessel-arrival predictability and for cargoes that require continuous handling (e.g. time-sensitive grain shipments).

New Energy accepts qualifying river-sea class vessels up to approximately 115 metres and river craft. A specific call is confirmed privately after review of the vessel, cargo, agency appointment and applicable port formalities.

Yes. Owned rail handling fronts on the territory with direct access for wagon delivery and removal. Certified truck weighbridges and a dedicated access road to the checkpoint. This makes us a true multi-modal node — vessel, rail, road and customs all on the same site.

Four core specializations: grain (wheat, corn, barley, soy, rapeseed), mineral fertilizers (bulk and big-bagged), break-bulk and general cargo, steel and ore. Cargo acceptance is confirmed during commercial qualification against applicable safety and regulatory requirements.

Minimum parcel size starts from 1,000 tonnes for most cargo types. There is no upper limit — multiple full vessel loads are processed sequentially in our 24/7 mode. For smaller volumes we can consolidate with other shippers when schedules allow.

Yes. We receive, store, weigh and clear grain in the on-site customs zone for EU-bound shipments. EUDR and other export documentation (origin traceability, geo-location of supplier farms, chain-of-custody) is the exporter's responsibility, prepared by them or their customs broker; we supply the on-site weighing and cargo data they reference.

On-site. A permanent customs control zone established by Odesa Customs operates directly on the New Energy territory. Cargo clears at the terminal — no transit to a dry port or to the Reni/Odesa hubs is required for clearance.

Cargo acceptance is confirmed case by case against its classification, current SDS, applicable permits, segregation requirements and the terminal's approved operating scope. Send the exact product and classification through the private inquiry channel for review before dispatch.

Use the contact form on /contacts or email newenergy.izmail@gmail.com. To prepare a preliminary quote within 1–2 business days we need: cargo type and grade, volume in tonnes, origin and destination, expected timing, and any vessel preference. We respond with a preliminary calculation and a request for any missing detail.

Yes — under NDA. Detailed specs (berth dimensions, equipment models, throughput rates, customs zone layouts) are provided to qualified buyers via email request. Indicate "technical datasheet request" in your message; we send NDA terms first, then the datasheet after the NDA is signed. This is standard practice for critical-infrastructure businesses.

Standard B2B payment terms with established trade partners; for new clients prepayment or letter of credit (L/C) terms are typical until track record is built. Long-term volume contracts (10+ year horizon) are supported and preferred for stable cargo programs. Specific commercial terms are part of the contract negotiation.

New Energy is a private port operator and confirms its own contracted scope directly: cargo handling, agreed storage and the related terminal records. Carrier, broker, surveyor and other-party responsibilities remain separate and are recorded before the operation.

The terminal holds ISPS Code UAIZM-0019. A specific call is confirmed privately after review of the vessel, cargo, agency appointment and applicable port formalities.

A permanent customs control zone operates on the terminal, where the State Customs Service clears import and export cargo. Because clearance happens on site, cargo is not moved to a dry port, which shortens the time from vessel arrival to release. Export documentation itself is arranged by the cargo owner or their customs broker; we provide the on-site zone, certified weighing and the cargo data.

We do not publish a standard clearance time. Timing depends on the procedure, declaration and document readiness, customs decisions and the condition of the cargo file. The broker and responsible parties confirm the sequence for the actual project.

An agreed flow may connect a vessel, storage, road or rail transport. Direct handling and storage-based options are assessed separately; every interface needs a named responsible party, document set and fallback before cargo moves.

We accept parcels from 1,000 tonnes upwards. For smaller volumes we can consolidate with other shippers. There is no upper limit; multiple full vessel loads can be processed in sequence under our 24/7 operating mode.

Yes. Grain is cleared in the on-site customs control zone by the State Customs Service, so it is not moved to a dry port for clearance. Export documentation (declarations, origin and phytosanitary certificates, EU instruments such as EUR.1 or EUDR where applicable) is prepared by the exporter or their customs broker; we provide the zone, certified weighing and the cargo data they need.

Sample-taking, weighing on certified weighbridges and basic quality checks are performed on site. Independent surveyors nominated by the buyer are given access to inspect and sample the cargo.

Yes, we handle technical-grade ammonium nitrate and CAN under standard handling protocols. ADR-class hazardous materials are processed with the appropriate permits and segregation requirements. Customer-supplied SDS and handling instructions are followed strictly.

Yes. The in-house big-bag line can receive accepted bulk material from the agreed terminal interface and pack it into approved FIBCs for onward road or rail dispatch. The exact bag specification and filling basis are confirmed privately for the cargo.

Our covered warehouses have sectioned bays for distinct fertilizer types. Handling equipment is cleaned between cargo changes per documented protocols. For sensitive customers we can dedicate a section exclusively to their cargo for the duration of the contract.

Yes. Our covered warehouses include sections suited to food-grade requirements, with cleaning protocols between cargo changes and segregation from contaminating cargo types. Specific food-safety certifications can be discussed for sustained programs.

Yes. We handle standard general-purpose containers in our open yards. We do not currently operate as a dedicated container terminal (no gantry cranes, no container shuttles), but containers within mixed shipments are common cargo here.

Lift capacity depends on the equipment combination and the specific lift plan. For project and out-of-gauge cargo we confirm the achievable lift capacity for your shipment as part of the quotation.

Yes. Steel scrap (HMS, shredded, bushelling) is handled as a standard ferrous flow. Radioactive-contamination screening can be arranged at the buyer's nomination.

Yes. Open yards and a portion of covered storage are configured for ore and concentrate. Steel products and ore are kept in separate areas to prevent cross-contamination. Mobile and grab equipment switch between cargo types per shift schedule.

Steel and ore are cleared in the on-site customs control zone, so cargo is not moved to a dry port. Export documentation, including EUR.1 or A.TR preferential-origin certificates, is prepared by the exporter or their customs broker; we provide the zone, weighing and dispatch.